Testimonials & Reviews
Advanced Dentistry of Philadelphia
Pallavi Batra, DMD
General, Cosmetic, & Implant Dentistry located in Philadelphia, PA
Dr. Pallavi Batra always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 5 reviews. Please read what others are saying about Dr. Pallavi Batra below, and as always, we would love to collect your feedback.
Dr. Gail C.
Submitted 06/27/26
I rarely leave negative reviews, but my experience at Philadelphia Advanced Dentistry was so disappointing that I feel obligated to warn others.
I sought treatment for advanced periodontal disease and specifically wanted LANAP laser surgery because it is significantly less invasive than traditional osseous surgery. After searching extensively, I chose this practice because they accepted my Delta Dental insurance.
During my initial consultation, I was told that my gums were severely infected and that I needed surgery immediately. I was also told that my upper and lower front teeth, along with two additional teeth, would need to be extracted. This surprised me because I had recently been evaluated by another periodontist who reviewed panoramic X-rays and recommended extracting only three teeth, all in different locations. The significant difference in treatment recommendations immediately raised concerns.
Before scheduling surgery, I met with the billing coordinator and learned that although I was receiving LANAP laser treatment, my insurance would not cover it. The procedures were instead coded as osseous surgery so that my insurance would pay something. My total bill was $6,770, while my insurance covered only $1,260, leaving me responsible for the remainder.
My first surgical appointment was equally concerning. Despite explaining that I have significant dental anxiety due to previous traumatic dental experiences, I did not feel adequately numb before additional injections were administered. When injections were given in the front of my mouth, the pain was intense. When I reacted, I was told to be quiet because there were other patients in the office. That response lacked compassion and only increased my anxiety.
During the procedure, the dental assistant repeatedly rested her entire arm across my chest while suctioning my mouth, which made an already stressful procedure even more uncomfortable.
The second half of my treatment had to be postponed after my aunt passed away and my 93-year-old mother became hospitalized while we were in Virginia. Instead of expressing concern or empathy, the office repeatedly emphasized that I had an infection and needed to return immediately. I understood the importance of treatment, but I expected at least a minimal level of compassion for a family medical emergency.
My final appointment confirmed that I would never return to this practice.
Communication from the dentist, Dr. Bartra, was minimal and often directed through the dental assistant even while she was standing in the room with me. For a procedure costing thousands of dollars, I expected my doctor to communicate directly with me.
When I asked a simple question about whether I could resume using my electric toothbrush after surgery, I was told to "read your instructions" and to ask the assistant because "that's her job." I simply wanted reassurance that I understood my post-operative care correctly.
When I attempted to explain that I only wanted to make sure I followed the instructions properly, I was interrupted and told, "Don't argue with me. I am the doctor."
Being a doctor should reflect expertise, professionalism, and respect—not be used to silence a patient asking reasonable questions. As someone who also holds the title of doctor, I understand the responsibility that comes with it. Respect is earned through patient care, not demanded through credentials.
When the appointment ended, Dr. Bartra removed her gloves, threw them away, and walked out of the room without another word. The interaction left me feeling dismissed, disrespected, and completely unimportant as a patient.
As I was checking out, I was informed that I would owe an additional $100 because of appointments I had rescheduled due to a death in my family and my elderly mother's hospitalization. After everything I had experienced—and after already paying thousands of dollars—that was the final indication that this practice valued its policies and payments more than its patients.
My concerns are not about the technical aspects of the procedure. They are about compassion, communication, professionalism, and respect. Patients undergoing periodontal surgery are often anxious, frightened, and vulnerable. They deserve to be treated with empathy and dignity.
Unfortunately, that was not my experience at Philadelphia Advanced Dentistry, and I will never return.
Taylor S.
Submitted 01/03/24
I left my appointment in tears and had a panic attack from the trauma experienced. As a black woman, I felt as if the pain I experienced was not being heard. I received six fillings and during my appointment, I raised my hand to let her know I was in pain and she told me to stop raising my hand and kept ignoring me after I told her I was in pain. When she injected me with the Anastasia, she was extremely rough and I could tell she was taking her daily frustrations out on me. After I spoke to the owner about how much pain I was in, him and his assistant just laughed. She also keeps trying to sell me a nightguard for $450 and kept trying to convince me to buy a credit card.
I will never be returning and will emailing the board to revoke her dental license
Mildred R.
Submitted 11/04/21
The service and care is wonderful,I'm a nervous person. Be comfortable is important.
Naomi D.
Submitted 06/18/21
All persons that worked with me were calming, competent and knowledgeable.
Levin T.
Submitted 03/29/21
Dr. Batra and her staff are always exceptionally friendly and helpful. I recently received new crowns which really look great. I also have had invisalign treatments through this dental office which have done much to resolve some issues.